Healthcare Quality: Patient Centered Care and Patient Experience (2019)

Healthcare Quality: Patient-Centered Care and Patient Experience

(Course #: 0158.1160)

Instructors:

Dr. Ronen Rozenblum (Harvard University)

Dr. Eyal Zimlichman (Tel Aviv University)

Dr. Anat Ekka Zohar (Maccabi Health Services)

Date and Time:

July 7-11, 2019 |14:00-18:30/19:00 

Location:

Sackler Faculty of Medicine | Room TBA

Final Exam:

July 12, 2019 | 9:00-11:00 | Room TBA

Pre-requisites:

None (The course will be conducted in Hebrew)

Credits:

Registration Status:

Course Syllabus

The course syllabus will be updated at a later date.

Course Description

Patient-centered care (PCC) and patient experience have drawn increasing interest in recent years, highlighting the importance of incorporating patients’ needs and perspectives into care delivery. Part of the impetus for implementation of PCC is growing evidence that it leads to greater patient satisfaction, improved clinical outcomes, health service efficiency and has a positive effect on health-related business metrics.

Triggered in part by the Institute of Medicine’s report Crossing the Quality Chasm, PCC has become a high priority on the national agenda and has received increasing public attention. Motivated further by patient experience public reports, many healthcare organizations around the world have begun to strive to become more patient-oriented, and use patient surveys to assess their progress. Yet, despite expanding initiatives, many healthcare organizations have faced barriers when attempting to transform their organizational culture from ‘provider focused’ to ‘patient-focused.’

In this 5-day course, we will explore the roots of these key dimensions of healthcare quality. We will learn about the terms and concepts of PCC, patient experience, and engagement; the importance of these quality of care dimensions; the main determinants of patient experience; the evidence around the impact of these dimensions on health and healthcare outcomes; the current situation – from leading organizations to the current shortcomings, existing needs, challenges and opportunities for improvement and the role of clinicians and leadership in PCC and patient engagement. We will learn how to measure and assess the patient experience and how to conduct patient-centered research. The course will also include topics such as technology applications to enhance patient-centered care, patient activation and enhancing shared decision making and patient-reported outcomes as a mean to assess and focus on patient-centered value. Finally, this course will focus on innovative approaches and evidence-based practical applications to enhance patient experience and engagement in different settings and on the key principles to establish a culture of PCC. This course will use a combination of didactic lectures, interactive discussion and a case study approach with real-life examples and group workshops.

Requirements

Participants must pass the final exam with a grade of at least 60 (D) to receive academic credit for the course. Non-credit participants are not required to take the final exam.